I lead the Information Management Product team at Premera Blue Cross, where I oversee a 15-person organization responsible for the core systems that support the healthcare business, including Ironclad, Appian, and Workday. My work focuses on creating value from existing infrastructure, modernizing with intention, and building the capabilities that allow the organization to operate with greater speed, accuracy, and resilience.
A major area of focus is advancing the practical use of AI within a healthcare tech product organization. I guide my team in identifying high-leverage use cases, developing agents that reduce repetitive and error-prone work, and integrating AI into daily product delivery. This includes GenAI-powered agents that support customer service teams by improving accuracy, reducing handle time, and enabling more consistent member experiences.
Throughout my career I've led initiatives in CRM modernization, claims operations, GenAI pilots, and behavioral health programs, contributing to $1.1M in claims savings and a 30% reduction in provider relationship costs. Outside of work, most of my time goes to my partner, two kids, and friends. Beyond that I enjoy making coffee, experimenting with 3D printing, and adding ink to fountain pens I probably don't need. 16 countries, all 50 states, always looking for the next place to explore.
Value Based Agreements, Payer Operations, Claims Processing, Clinical Integration, Bundle Operations, Behavioral Health Innovation
Strategic roadmap development, SAFe Agile, CRM maturation, GenAI tool development, multimillion-dollar business case execution
Ironclad, Appian, Workday, Microsoft Dynamics 365, Microsoft Copilot, HL7, API integrations, eClinicalWorks EMR, JIRA, MS Teams, Medication Reconciliation
Cross-functional team leadership, project standardization, team mentoring, client services, application prototyping, stakeholder alignment
Machine Learning targeting algorithm development, business case development, client HCIT software implementation, sales pipeline management
English, Mandarin Chinese, and Taiwanese — enabling diverse communication across healthcare and technology sectors
Datahub (API/FHIR), EDI/HIPAA, Finance, HR and Workflow Automation · Jul 2025 – Present
Leading product management for information systems in Seattle, Washington with focus on EDI/HIPAA compliance and data management. Manage Ironclad, Appian, and Workday as core platform solutions. Leading the product effort to automate the manual claims appeals process in Appian, targeting millions in savings.
CRM, Digital Channel Solutions & GenAI · Nov 2022 – Jan 2026
Developed and executed 3-year CSR Tools roadmap. Led a $1.2M business case to mature D365 CRM. Deployed a GenAI agent that reduced average handle time by 20 seconds per interaction. Specialized in Microsoft Dynamics 365, Microsoft Copilot, and digital solutions.
Jul 2021 – Oct 2022
Created 2022 strategic plan for Provider Initiatives Programs. Led cross-functional teams delivering 30% cost reductions in provider relationships.
Sep 2019 – Jun 2021
Led prospective surgical bundle program implementation. Directed strategic value-based care initiatives delivering $1.1M in claims savings.
Oct 2018 – Aug 2019
Managed 5 surgical bundle programs in 8 months. Developed ML targeting algorithms for surgical candidates. Coordinated cross-functional projects spanning marketing, legal, finance, data analytics, and IT.
Sep 2012 – Oct 2014 · Greater Seattle Area
Established joint implementation plan for ZynxInside Meditech Product. Led evidence-based clinical integration initiatives.
Oct 2010 – Sep 2012
Deep expertise in ARRA and ACO strategies for inpatient and outpatient settings. Managed EMR implementations and clinical workflow optimization.
Oct 2008 – Oct 2010 · Inpatient & Ambulatory
Managed 40+ client implementations of evidence-based EMR order sets. Supported EMR integrations across Siemens, Epic, Cerner, Allscripts, Meditech, and eClinicalWorks.
Mar 2008 – Oct 2008
Developed community outpatient networks with hospitals. Built sales pipeline, closed deals, and drove marketing campaigns to meet sales quotas.
Jan 2008 – Mar 2008
Conducted demos for hospitals and clinics. Extensive knowledge of PowerWorks EMR, PowerChart Office, PathNet, and other practice management systems.
Photographs across my 6 interests.
I'm always open to connecting.
